Returns & Refunds Policy

Effective Date: December 11, 2025

At Discoverabruzzowine, we want your order to arrive exactly as expected. This policy explains when returns and refunds are accepted, what’s not eligible, and how each case is handled.

1) Quick Summary (So humans don’t suffer)

You may qualify for a refund or replacement if:

  • your item arrives damaged, defective, or wrong,

  • your order never arrives (confirmed carrier issue),

  • your order is canceled by us before shipping.

You may not qualify if:

  • you changed your mind,

  • the product was used/opened (especially for consumable or hygiene-related items),

  • the shipping address was entered wrong by you,

  • the package shows “delivered” but was stolen after delivery.

(Yes, it’s blunt. That’s the point.)

2) Return Window & Reporting Deadlines

To be eligible for support, you must contact us within these timeframes:

  • Wrong item / Missing item: within 7 days of delivery

  • Damaged / Defective item: within 48 hours of delivery

  • Order not received: within 7 days after the last carrier tracking update or the estimated delivery date (whichever is later)

If you contact us after these deadlines, your case may be denied.

3) What Items Are Generally Not Returnable

For safety, hygiene, and common-sense reasons, these are typically not eligible for return:

  • Opened or used consumable items

  • Items with broken seals (if applicable)

  • Items damaged due to misuse, mishandling, or normal wear

  • “I don’t like it” / “I changed my mind” returns (unless required by law)

If your item is eligible for return, it must be:

  • in original condition,

  • unused, and

  • returned with any included packaging/components.

4) Case-by-Case Outcomes (The part you asked for)

Case A: Item Arrived Damaged

Examples: broken, cracked, leaking, visibly smashed packaging with product damage.

What you do:

  • Contact us within 48 hours of delivery.

  • Send:

    • order number,

    • photos of the item damage,

    • photos of the shipping box + label.

What we do:

  • If confirmed, we will offer one of the following:

    1. Replacement shipped at no extra cost, or

    2. Refund (full item price), or

    3. Partial refund (only if damage is minor and you agree).

Notes:

  • If the carrier packaging is fine but product is damaged internally, we still review it case-by-case.

Case B: Item Is Defective (Not Working / Faulty)

Examples: defective packaging, manufacturing issue, broken component, item doesn’t function as described.

What you do:

  • Contact us within 48 hours of delivery (or as soon as defect is discovered within a reasonable time).

  • Provide:

    • order number,

    • description of the defect,

    • photos/video if possible.

What we do:

  • If confirmed, you get:

    • replacement, or

    • refund (full item price).

Case C: Wrong Item Received

Examples: you ordered Item A, received Item B.

What you do:

  • Contact us within 7 days of delivery.

  • Provide:

    • order number,

    • photo of the item you received.

What we do:

  • We will:

    • send the correct item (if available), and/or

    • issue a refund for the wrong item.

Return requirement:

  • We may ask for the wrong item to be returned (at our cost) depending on the situation.

Case D: Missing Item(s) in Package

Examples: order includes 2 items but only 1 arrived.

What you do:

  • Contact us within 7 days of delivery.

  • Provide:

    • order number,

    • what is missing,

    • photos of what you received.

What we do:

  • If confirmed, we will:

    • ship the missing item, or

    • refund the missing item amount.

Case E: Order Never Arrived (Lost in Transit)

Examples: tracking stuck, carrier confirms lost, no delivery after reasonable period.

What you do:

  • Contact us within 7 days after the estimated delivery window.

  • Provide:

    • order number,

    • shipping address confirmation.

What we do:

  • We investigate with the carrier.

  • If confirmed lost (or deemed lost after investigation), we will offer:

    • replacement shipment, or

    • full refund (including item(s) + standard shipping, if applicable).

Case F: Tracking Shows “Delivered” But You Didn’t Receive It

Examples: carrier marks delivered but package is missing.

What you do first:

  • Check mailroom/front desk, neighbors, security, porch/back door.

  • Contact the carrier for GPS drop location/details.

Then contact us:

  • Provide:

    • order number,

    • carrier response if available.

What we do:

  • We can assist you in filing a carrier inquiry.

  • Refund/replacement is not guaranteed for “delivered” shipments, because this is typically considered post-delivery theft/misdelivery, but we review it case-by-case.

Case G: Customer Entered Wrong Address

Examples: missing apartment number, wrong zip code, typo in street.

Outcome:

  • If the order has not shipped yet, we may be able to update it (not guaranteed).

  • If it has shipped, we cannot change the destination.

If the package is returned to us:

  • You may choose:

    • reship (you pay shipping again), or

    • refund for items only (shipping fees are non-refundable).

If the package is not returned (lost due to address error):

  • No refund.

Case H: Customer Refused Delivery / Didn’t Pick Up

If the carrier returns it due to refusal/unclaimed pickup:

  • You may request:

    • reship (pay shipping again), or

    • item refund only (shipping is non-refundable).

Case I: Changed Mind / No Longer Want It

If the order has not shipped:

  • You may request cancellation, but approval depends on whether it’s already in processing.

If shipped:

  • No “change of mind” returns (unless required by law).

5) Refund Method & Timing

  • Refunds are issued to the original payment method (PayPal or Stripe/card).

  • Refund processing time:

    • We typically process approved refunds within 3–7 business days.

    • Your bank/PayPal may take additional time to reflect it.

6) Shipping Fees

  • Shipping fees are non-refundable, except when:

    • we shipped the wrong item, or

    • the order is confirmed lost in transit, or

    • the return is due to our error.

7) How to Request a Return or Refund

Email us with:

  • Order number

  • Full name used on the order

  • What happened (which case applies)

  • Photos/video (if damaged/defective/wrong item)

  • Any relevant carrier tracking info

8) Contact Information

Discoverabruzzowine is owned and operated by Drm Audio LLC.
Address: 1330 North Martel Avenue Apt 1, Los Angeles, CA 90046, United States
Phone: +1 (323) 483-6687
Email: [email protected]